Privacy Policy

Last updated: 9/18/2025

1. Introduction / Who We Are
Oxotic Mobile Wash & Detail LLC (“we,” “our,” “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information, including mobile phone numbers, in connection with our services, website (https://oxoticmobilewash.com), and any text/SMS communications we send, including those under A2P 10DLC programs.

2. Information We Collect
We may collect the following personal information:

  • Contact information: name, mobile phone number, email address, mailing address.

  • Usage information: website browsing information, IP addresses, device type, date/time of access.

  • Communications data: records of your interactions with us (such as customer service communications, feedback).

  • Consent data: records of when, how, and via what method you provided consent to receive communications (e.g. opt-in forms, verbal, paper, QR codes, etc.).

3. How We Use Your Information
We use personal information for purposes including:

  • To send you messages via SMS / text including, service reminders, updates, and other information about Oxotic Mobile Wash & Detail LLC.

  • To respond to your inquiries and provide customer support.

  • To operate, maintain, and improve our services and website.

  • To verify identity and maintain records for compliance (including regulatory, legal, and messaging / carrier compliance).

4. Consent / Opt-In and Opt-Out

  • We will only send you text messages if you have explicitly consented (“opted-in”) to receive them. Consent may be collected via online form, paper form, verbal, QR code, or other methods, and all opt-in methods will clearly disclose: who is sending the messages, the types of messages you will receive (reminders, updates, etc.), message frequency (if known or “varies”), that message & data rates may apply, and how you can opt-out.

  • Front-end opt-in example:

    “By submitting your phone number, you authorize Oxotic Mobile Wash & Detail LLC to send you text messages about appointments and service updates. Message frequency may vary. Message & data rates may apply. Reply HELP for info. Reply STOP to unsubscribe at any time.”

  • You can opt out of future text messages at any time by replying STOP (or any other appropriate keyword). After opting out, we will no longer send you text messages (but transactional/service messages may still be sent, if legally required or requested).

  • If you need help or have questions, you can reply HELP or contact us at 706 W Herndon Ave, Fresno, CA 93650
    info@oxoticmobilewash.com, +15593459274.

5. Disclosure of Information / Third Parties

  • No sharing for marketing/promotional purposes: We do not sell or share your mobile phone numbers (or other contact data) with third parties or affiliates for their own marketing or promotional purposes.

  • Permitted disclosure: We may share data with service providers or subcontractors who perform services on our behalf (for example, SMS hosting providers, customer support, analytics). These parties are bound by confidentiality and may only use your data in ways consistent with this policy and our instructions.

  • Legal requirements: We may disclose your information if required by law, regulation, legal process, or to protect rights, safety, or property.

6. Data Retention

  • We retain mobile phone numbers and related opt-in/consent records for as long as necessary to: send messages you have opted into, comply with legal/regulatory obligations, resolve disputes, or enforce our agreements.

  • If you opt out, we will retain enough data to remember your choice (i.e. that you opted out) so we do not accidentally send messages to you again.

7. Security

  • We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

  • While we strive to protect your data, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights
Depending on your location and applicable law, you may have rights with respect to your personal data, including:

  • Access: to request access to the personal information we hold about you.

  • Correction: to request correction of inaccurate or incomplete information.

  • Deletion: to request deletion of your personal data (subject to any legal or contractual obligations).

  • Objection / Restriction: to restrict or object to certain processing (e.g. for marketing).

  • Withdraw Consent: to withdraw any consent you have given, at any time, in the manner described above (opt-out).

If you want to exercise any of these rights, contact us at the contact details below.

9. Changes to This Policy

  • We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

  • When we make material changes, we will post the updated version on our website (at this same page) and update the “Last updated” date.

  • Your continued use of our website or services after those changes means you accept the revised policy.

10. Contact Us
If you have questions about this Privacy Policy or our data practices, you may contact us at:

Oxotic Mobile Wash & Detail LLC
706 W Herndon Ave, Fresno, CA 93650
info@oxoticmobilewash.com